As an HR professional, some of the most meaningful moments in my career didn’t happen during team meetings or performance reviews—they happened in the quiet space of a one-on-one. These brief check-ins allowed me and my team members to connect on a deeper level. We talked about wins, where we needed clarity, and where we were struggling. Even when it felt like we didn’t have the time, carving out that space-built trust, strengthened relationships, and ultimately made us more effective as a team.
The same is true in our efforts to support our chronically homeless neighbors.
If I haven’t spent time with someone, how can I possibly understand what they need? Just like with my team, relationship comes before real insight. It takes showing up, listening, and caring.
I recently heard Jamie Lewis Smith speak at the North Texas SHRM Annual Conference about the importance of investing time in our teams. Her message reminded me that this principle applies far beyond the workplace. If we want to empower people—whether it’s a colleague or a neighbor living on the street—we must be present for them. That might sound like asking simple questions:
“What are you struggling with today?”
“Is there anything I can do to make your day a little lighter?”
It doesn’t take much to make someone feel seen. A genuine hello. Eye contact. Learning their name. Asking how their day is going. Hearing their hopes and dreams—even if we’re not in a position to change their circumstances right now.
Small acts of presence build the foundation for transformation.
Will you join me in making everyone you meet feel seen, valued, and loved?
